9 Best Answering Services for 2024

The RingCentral auto attendant is a virtual receptionist offered in all of the RingCentral Office plans (Essentials, Standard, Premium, and Ultimate). This is an automated online assistant - not a live call answering service - that greets and routes your callers. 

You can use the default greeting, or record your own voice. All users have the option to customize the greeting to their extension. 

The auto attendant can be configured with the following advanced answering rules:

• Forward callers to an extension or outside line 
• Send callers to voicemail
• Connecting message
• Play music to on-hold callers
• Special rules for specific caller IDs

By setting up a special rule for certain caller IDs, the auto attendant can be configured to follow the same rule for a certain customer or business partner. So, for example, all calls from a customer can be forwarded to their account manager. 

The multi-level auto attendant feature is only available in the RingCentral Office Premium and Ultimate plans. It uses interactive voice response (IVR) technology, so callers can interact with the auto attendant using their phone. They will have the option to select the location they need to be routed to by pressing a button on their phone (e.g. press 1 to be connected to a certain office).

The RingCentral Office plans start at $29.99/user/month, with the most expensive plan costing $59.99/user/month. There is a 33% discount for annual plans. 

A 15-day free trial is offered for all plans and you also have the option to sign up for a free demo. 

While the RingCentral auto attendant can only provide limited services, it is a low-cost answering service for small business companies.

PATLive is a telecommunications company that provides live answering services Monday to Friday from 8am to 8 pm. Its experienced US-based customer service team has been trained to handle calls for companies in various industries. 

Every plan comes with a dedicated phone number (or numbers) and around the clock phone answering service. A customized call script will be created for your business, and the agents will provide you with a summary and report of every call. 

Depending on the plan you have chosen, the virtual receptionist offers additional services - transferring important calls, scheduling appointments for you, processing orders, etc. 

PATLive receptionists are professional call center agents - and as such will undoubtedly increase customer satisfaction. 

PATLive offers six pricing plans:

• Basic: $1.95 per minute - $39/month
• Starter: 75 package minutes/$1.50 per additional minute - $149/month 
• Standard: 200 package minutes/$1.25 per additional minute - $169/month 
• Premium: 350 package minutes/$1.10 per additional minute  - $399/month 
• Pro: 600 package minutes/$1 per additional minute - $629/month 
• Pro+: 1000 package minutes/$0.95 per additional minute  $999/month 

Taxes and fees are not included in the prices. You will only be paying for the time agents spend talking on the phone. A 14-day free trial of PATLive answering services is available.

AnswerConnect is a company that offers answering and inbound/outbound call center services for US businesses of all sizes and needs. Whether you need a basic message-taking solution or more advanced functions like order processing, the platform can do it all.

Its 24/7/365 coverage, ensuring your callers get the info they’re looking for even after business hours, comes at no extra charge. According to numerous after-hours answering service reviews left online by AnswerConnect’s clients, the team is professional and competent, providing valuable information, qualifying leads, booking appointments, and helping with everything else you may need.

What’s more, they cover all chats for you 24/7. Additionally, you can customize the widget on your website and choose how you want the agents to tackle conversations.

AnswerConnect doesn’t rely on bots and offers a unique service to all of its clients. It can even recognize returning callers to provide a more personalized experience. If you opt for the service, you’ll have AnswerConnect working with you immediately—taking calls and building responses to customer inquiries. The company’s bilingual receptionists can handle your calls in English and Spanish.

AnswerConnect specializes in a wide variety of industries. Among them are:

• eCommerce
• Finance
• Franchise (IFA’s preferred answering service)
• Healthcare (HIPAA compliant)
• Legal
• Marketing and media
• Real estate
• Service providers
• Tech companies

The company provides some of the best third-party integrations among the top answering services. It plugs seamlessly into Salesforce, Zoho, and other software you and your team may be using.

The platform can also serve as a collaboration tool providing video chats with colleagues, group meetings, and screen sharing. For instance, it allows you to connect with your customers through video calls via Teleport.

What about its pricing? AnswerConnect is set to provide a tailor-made experience. The team will work with you to come up with a custom plan you can upgrade or downgrade at any time. Moreover, the company is apparently quite confident you’ll love the service, as it doesn’t require any commitment in the form of a fixed contract.

Specialty Answering Service (SAS) is a US-based telecommunications company. As the name suggests, it provides outsourced answering services for small businesses. 

SAS offers both a live answering service for small business companies and an optional automated business answering service. The employees can provide 24/7 customer service for various industries: real estate, healthcare, legal, retail, telecommunications, and many more. 

Those able to handle their calls during business hours can take advantage of the SAS After Hours Answering Service. After business hours, virtual receptionists can take over the calls and provide assistance, process orders, take messages, schedule appointments, or dispatch calls. 

When it comes to industry-specific needs, Specialty Answering Service (SAS) provides some of the best medical answering services. The call handling is HIPAA compliant and protected health information is only sent through secure channels. It also offers appointment scheduling, emergency hotline, etc. 

SAS does not only specialize in medical answering services: they can also take PCI compliant orders, make outbound sales calls, take inbound sales calls, qualify and transfer leads… you name it, SAS can do it.

If you would like to try out the telephone answering services, schedule a free demo, or sign up for a 14-day no-commitment trial. 

SAS offers eight pricing plans ranging from $31/month to $7,749/month. You can have up to 10,000 minutes included in the plan. The additional minutes cost ranges from $1.19 to $0.79 per minute, depending on the plan. You may also be eligible for the per-call billing service.

Professional Communications Messaging Service, Inc (PCMSI) is an experienced US-based telecommunications company providing arguably the best professional answering service. The highly trained PCMSI operators are available 24/7, all year long. 

PCMSI specializes in multiple industries:

• Healthcare
• Real estate
• Service business
• Information technology
• Transportation
• Utilities and government
• Professional/small business and many more!

The phone answering service is customizable: calls can be forwarded directly to you or your business can be notified about important calls. They will work with you to create a detailed call protocol. 

In addition to this, PCMSI can cater to your industry-specific needs, such as HIPAA compliance and secure messaging services.  Their real estate answering team can access local MLS listings and provide basic information to clients. They will then contact you immediately so that you can follow up with the client. The additional services make PCMSI the best answering service for real estate investors, as well as medical practices. 

What’s more, thе full range of services comes with the best rate guarantee. What this means is that PCMSI monitors your usage and finds the best pricing package for you.

There are 15 set pricing plans, starting from $67 per month for 60 minutes to $2,200 per month for 4000 minutes. Additional minutes cost $0.75 per minute. If the set pricing plans aren’t a good fit for your business you have the option to get a custom quote.

Davinci Virtual offers a wide range of solutions, such as a virtual office, a live receptionist, an automated receptionist and even meeting spaces! 

Whether you purchase one of their live receptionist plans or automated answering services, two phone numbers are included for free. You can choose toll-free or local numbers if they are available in your area. Davinci can even purchase your existing phone number, or set up a vanity number ($100 set-up fee).

The features and services included depend on the plan you have purchased:

• The Business Communications plan includes call screening, call forwarding, automated receptionist, voicemail management, online faxing, long-distance calling, and audio conferencing. 
• With the Premium Communications plan, the live receptionists will schedule your appointments, process orders, make outbound calls, do administrative tasks, and handle complex call flows. Bilingual receptionists are also only available. 

Davinci also offers a virtual phone locating service - Find Me Follow Me. It allows callers to reach you by dialing only one virtual number. Depending on your business hours setting, the call may be forwarded to your desk, home, or cell phone - or all of them at the same time. If you don’t answer, the caller will have the option to leave a voicemail. 

Unfortunately, Davinci does not provide live after-hours answering services. They only answer calls Monday to Friday, 8 am - 8 pm EST. However, the automated phone system will route your calls 24/7. 

Davinci has four Live Receptionists pricing plans:

• Business 50 (50 live minutes) - $99/month
• Business 100 (100 live minutes) - $239/month
• Premium 50 (50 live minutes) - $249/month
• Premium 100 (100 live minutes) - $319/month 

There is a one time $95 set-up fee for Live Receptionist Services and a one time $50 set-up fee for Live Web Chat.

Moneypenny is an outsourced phone answering service, with offices in the US and the UK. 

The default working time of the receptionists is 8:30 am to 6:00 pm, Monday to Friday, however, a 24/7 answering service is also offered. Clients receive a local or toll-free number, and the receptionists can either take over all calls or only those the clients can’t handle themselves. 

You can control which calls will be answered, which callers and VIP, and which are blacklisted. 

Moneypenny only charges clients for live calls - there is no charge for dead air calls or ones where the caller hangs up immediately. 

Besides business answering services, Moneypenny also offers a 24/7 business live chat service. The live chat box is added to your official website. 

A one week trial is available, after which a three-month minimum contract can be purchased. The contract can be canceled with a one month notice.

VoiceNation is a telecommunications company whose team of US-based agents provide live chat and live answering services 24/7/365. 

Is it the best live answering service for small business companies though?

Let’s see. 

To get started, choose your number. You can get a local or toll-free number. You can even keep your existing one and forward it to VoiceNation. 

Once your plan is activated, you can customize the call script for your operators using the VoiceNation dashboard. A mobile app is also available. The client portal and the app allow you to manage your account, view call reports, and track minutes. Every plan comes with a dedicated account manager. 

Once your account is set up and the script has been customized, VoiceNation operators start handling your calls. Your virtual receptionists can take your messages, forward important calls, process orders, screen your calls for solicitors - basically everything an in-house receptionist would do. 

The variety of professional live answering services offered put VoiceNation among the best answering service for small business owners. However, if we had to pick a specific industry, we would name VoiceNation as the best answering service for legal practices. 

The team has a lot of experience with attorneys and law practices, not to mention the legal intake services they offer. VoiceNation bilingual receptionists can provide 24/7 professional legal intake service and immediately relay them to your firm. 

Besides serving legal practices, VoiceNation can provide professional answering services to companies working in the following industries: 

• Medical
• Real estate
• Digital marketing
• Mortgage lenders
• Property management 
• Construction
• HVAC
• Pest control and many more!

Virtual Nations offers five different plans with no setup fees or contracts. The plans are on a month to month basis.

The cost ranges from $39/month for the Basic plan to $799/month for the Enterprise plan. Additional minutes cost extra. A 7-day free trial (30 minutes) is available and no credit card information is required to start the trial. 

Map Communications provides nationwide call center and phone answering services to small, medium, and big businesses alike. The company’s extensive client list features some of the biggest companies in the USA, leaving no doubt in their ability to provide the best telephone answering service. 

As is the case with other providers, MAP Communications lets you choose a toll-free or local number. The company can then take over all of your calls (24/7/365), or you can go with its affordable after-hours package, to ensure you are available outside your regular business hours. 

Clients have access to a secure portal: allowing them to benefit from real-time reporting and other online tools. The call script is fully customizable, and immediate message delivery is available after each call. 

MAP Communications bilingual operators are trained to work in a variety of industries: from providing HIPAA compliant answering services to handling reservations in the hospitality industry - they can do it.

Clients can choose from the following pricing plans:

• Standard (0 minutes) - $39/month ($1.15 per additional minute)
• Business (125 minutes) - $149/month ($1.09 per additional minute)
• Executive (225 minutes) - $249/month ($1.07 per additional minute)

A 7-day free trial is also available - no credit card info or deposit required. During the trial, the call volume is assessed and this can help you find the right plan for your business. If you have a higher call volume, MAP Communications can create a custom plan for you.